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wuahhu
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Printer crashes when trying to print directly

HP Recommended
7740
Microsoft Windows 7 (64-bit)

I just purchased a HP OfficeJet Pro 7740. Everytime I try to directly print from a laptop, the printer just crashes and displays the following screen:

 

Error screen

 

It scans fine, I can see it on the network. I can access the web page for the printer. I can even print on the printer using the Web Address options. I just can't print directly.. not even a test page!

 

I have tried printing via wired network, wireless network and USB all with the same crash result ON the printer every time.

 

I have checked firmware on the printer and my router - both appear to be up to date.

 

I am using Windows 7 64 bit and have installed the full driver/software package.

 

Any suggestions or solutions?  It's driving me insane!

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sabretooth04
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Since you just purchased it, take it back for refund or replacement.

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wuahhu
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Thanks.. I'm almost there, but that's not super helpful. I have seen the identical error posted online before, but no solution I could find.  Unfortunately there aren't too many large format print/scan optiosn available.  I feel like it HAS to be just some type fo driver issue or simple conflict... then everything would be great.  My need is immediate so looking for a solution rather than just a refund.

 

Anyone else have any other thoughts?

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wuahhu
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SOLUTION - Well workaround..  So I am unsure how this worked, but it did for me.  After trying all the HP suggestions - power cycle, resets, making sure it is plugged directly to the wall, etc. - none of which worked - I stumbled across a solution by accident.  for whatever reason, this works for me.  I am posting in case someone else is having the same issue and Google's this.

 

After physically installing the printer and getting it up and running on the network.  Then I install the printer using the HP installation package auto install - but DO NOT print anything, not even a test page.  THEN,  I manually installed the printer using the Windows Printer installation process based on IP address, but manually chose the HP Universal Printer Driver as the driver (even though that is wrong.)  Then I went ahead and printed a test page after installation.  While the print does not come out correctly, it DOES come out and the printer does not lock up.  I just get a print with garbage characters on it.

 

BUT, after I get that bad print to go through the printer.... suddenly, the printer is fine and prints fine on the correct installation.  I don't know why it clears the problem.. but it worked for me.. more than once.

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