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Steve3373
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T520 Paper jam that doesnt exist.

HP Recommended
Designjet T520 36 inch
Microsoft Windows 10 (64-bit)

HP T520 runs through startup, cuts paper and then says paper jam. Repeatedly.

Ive checked for small bits of paper Ive checked the belts, and done everything I can. The first time this happened, I left it over night and it worked fine in the morning. Now it just does the same thing over and over. The carriage moves fine. so I dont understand. Ive even cleaned the encoder strip. Please help with any ideas. Im stuck

 

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Valsimot
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If you unload roll, and you want to use sheet media what happens then ?




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Steve3373
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Thanks for the esponse. I just tried that. I unrolled the roll and just put some A3 paper into the tray feeder. It started a print head alignment and during the alignment it would occasionally send the carraige all the way across to the left and back again until it got to 84% of the alignment when it picked up the cutter, sliced the alignment page in half and gave me the smae message about a paper jam.

 

I also noticed after cutting the roll this morning, the cut is very bad and not straight- its quite obviously curved.

 

Steve

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Valsimot
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There's probably cutter issue if the cut isn't straight, but if you are using sheet paper the printer should not use cutter and cut A3 sheet.

If you want you can try restore factory defaults and try printing on sheet, just to confirm that the problem persist only on roll, and the problem is probabbly in cutter.




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