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ba6
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T730 cancels queue when roll changed...

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Designjet T730
Microsoft Windows 8 (64-bit)

Re-asking this question which was asked some months ago, with no response... anyone?  Thanks!

 

New DesignJet T730.  Prints fine, speedier than our old 500, which is all great.

 

However, when the roll of paper runs out, the plotter defaults back to sheet feed, rather than asking for the next roll of paper to continue plotting.  Only options are to watch that awesome little video on how to open the paper door or choose "X", which cancels the next plot in the queue.   Sometimes you can quickly hit "cancel" as it looks for the sheet of paper, and force it to wait for a roll instead - but usually the remainder of your sheets have to be re-sent.

 

The old 500 was smarter than that - if it ran out of paper mid-plot, it would understand that you probably wanted a full copy of the sheet it only plotted half of - and then continue with the remainder of the jobs in the queue.

 

Any way to default to roll-only, and only turn to the sheet feed if we tell it to?  When the queue has 30 plots in it, and the roll runs out, we want the plotter to remember where we are, and continue from there....

 

If not, HP this seems like a big oversight in the programming of this device.  Please fix it with an update!!

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HdC63
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We have the same irritating problem

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ba6
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For what it's worth... we recently had another weird issue with our T730, where test pages would print perfectly but something was going wrong in the processing of sent information [whether via AutoCAD, PDFs, or USB directly into the plotter]. 

 

So, our last resort was to fully reset the plotter to its factory defaults, with the oldest firmware.  Surprisingly, this seems to have fixed the paper loading issues - it will wait for you to change the roll, instead of only having the option to cancel the remaining queue, and will plot the remainder of the sheets when you have finished loading the paper.

 

Liking this change, we then turned auto-updating *off*, so that it would not automatically load the new and "improved" firmware...

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