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MRSalcedo83
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blinking alert, power and cyan LED

HP Recommended
officejet 7110
Microsoft Windows 10 (64-bit)

cyan not printing, when i replaced with new hp cyan cartridge the following lights blink: alert,  power, and cyan.

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Riddle_Decipher
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@MRSalcedo83

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand there are LEDs blinking on your printer after the cartridge was replaced,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you checked what these blinks represent?

 

If not, here's what you need to know: (Alert, Power light and cartidge light blinks)

  • The printhead might be incompatible, or there might be a problem with the cartridges.

And here's what you need to do:

 

Follow these steps to turn the printer off and on, and then print a test page.

 Important: You must install SETUP cartridges during the initial printer setup or the computer will display a cartridge error.

Unlike replacement cartridges, SETUP cartridges cannot be purchased from retailers. SETUP cartridges are available only in the box with a new HP printer.

 

Solution one: Turn the printer off and then on again

Turning the printer off and on again can re-calibrate the cartridges.

Step 1: Turn the printer off and then on again

Follow these steps to turn the printer off and then on again.

  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution.

  2. Wait 60 seconds.

  3. Press the Power button to turn on the printer.

       NOTE:

    The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.

Step 2: Print a test page

Printing a test page verifies if the hardware functions correctly.

How to print a test page

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution two: Remove, inspect, and clean the problem cartridge

 

Ink buildup or debris on the cartridge contacts might cause a cartridge error. Follow these steps to remove, inspect, and clean the problem cartridge (the cartridge or cartridges indicated in the error message). First, make sure that you are using cartridges that are compatible with your printer.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

  1. Go to HP SureSupply.

  2. If necessary, select your country/region.

    Figure : Country/region selector

    Selecting your country/region
  3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

Step 1: Remove and inspect the problem cartridge

Follow these steps to remove and then inspect the problem cartridge.

  1. Find a clean, lint-free cloth (eyeglass wipes or coffee filters work well) that you can use to clean the cartridge contacts.

  2. Press the Power button to turn on the printer.

  3. Open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

    Figure : Open the cartridge access door

    Image: Open the cartridge access door.
  4. Push in on the front of the problem cartridge to release it, and then pull the cartridge toward you to remove it from its slot.

    Figure : Remove the problem cartridge from its slot

    Image: Remove the cartridge from its slot.
  5. Inspect the copper-colored cartridge contact for ink buildup or debris.

    Figure : Copper-colored contact on the cartridge

    Image: Copper-colored contact on the cartridge.

Step 2: Clean the cartridge contacts

Follow these steps to clean the cartridge contacts.

   CAUTION:

Clean the problem cartridges one at a time. Do not leave a cartridge outside of the printer for more than 10 minutes. Also, never turn off the printer when a cartridge is removed from its slot. Leaving cartridge slots empty might cause damage to the cartridge ink system.

  1. With a clean, lint-free cloth (eyeglass wipes or coffee filters work well), wipe the copper-colored contact on the cartridge.

    Figure : Copper-colored contact on the cartridge

    Image: Copper-colored contact on the cartridge.
  2. Carefully reinsert the cartridge into its slot, and then push the cartridge forward until it clicks into place.

    Figure : Reinsert the cartridge

    Image: Reinsert the cartridge.

       NOTE:

    Make sure that the colored dot on the cartridge label matches the colored dot on the carriage slot.

  3. Repeat these steps for other problem cartridges, if necessary.

  4. Close the cartridge access door.

    Figure : Close the cartridge access door

    Image: Close the cartridge access door.

Step 3: Print a test page

Printing a test page verifies if the hardware functions correctly.

How to print a test page

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Solution three: Repeat the cartridge cleaning steps

 

If the error message still displays on the printer control panel, repeat the cartridge cleaning steps in the previous solution.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, you may need to Contact HP to have the printer repaired or replaced:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee

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