-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- double sided scanning with HPOJ Pro 8710 Vs HP OJ 8620

Create an account on the HP Community to personalize your profile and ask a question
06-21-2020 12:28 PM - edited 06-21-2020 12:29 PM
having been a long time user of the HP OJ 8620 Pro, in particular using the ADF for scanning both sides of documents, I was initially puzzled when attempting to do the same with my new HP OJ 8710. Typically I would use the front panel LCD interface to choose the scan to network drive function, and an option for single side Vs both side scanning would be available. For whatever reason I can not locate that option via the front panel LCD interface. The good news is that the function can be selected when using the HP Printer Assistant software. I hope this helps others trying to locate this common setting.
06-22-2020 07:24 AM
Have you successfully scanned a two sided document using the settings on your HP printer assistant software? Did you use the ADF to do the two sided scanning?
I ask because looking at the specs for the 8710 doesn't show that as being a feature. I know HP stopped including two sided scanning from the ADF on some/most models, which is why I've stayed with my 7700 series Officejet pro that's about 12 years old now and still going strong.
Maybe take a good look at the documentation or start a chat with an HP rep or rep from where you bought it to see if that feature was supposed to be included.
Also, you might want to post your question in the Deskjet forum since this forum is for Designjet Wide Format printers. You might get better and more accurate information there.
Good luck!
06-24-2020 07:52 AM
yes, I have successfully scanned a (many) two sided document using the auto document feeder on my HP OJ8710. The application I used was the HP Smart v 115.1.152.0 program on a Windows 10 computer. As stated, I was unable to do so, using the touch panel interface on the printer.
06-24-2020 08:28 AM
When you read the instruction manual are there any directions on how to access that feature on the front panel? Or any reference to the two sided scanning feature being accomplished with the software you describe?