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‎05-07-2024 02:00 AM

HP Recommended
Product: HP DeskJet 2331 All-in-One Printer
Operating System: Microsoft Windows 11

in my printer one strip like part are cut in the center so that part are damaged  

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2 REPLIES 2

‎05-07-2024 05:44 AM

HP Recommended

Go to the below site and enter your serial number
https://partsurfer.hp.com/partsurfer/

 

Try to find the part you need.  Sometimes there is a photo.  If not then use a search engine to find an image of the part

Sometimes you need to add "HP" to the part number to get the correct part.

 

I was unable to find a service manual. 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎05-07-2024 02:55 PM

HP Recommended

I need to explain this better.

 

For example, the part

CB760-60038
ASSY-PAPER ENCODER, Pyramid

 

There is no picture of it here 

and it is not clear what it is so use google and look for an image to see if that is the part you need

Add "HP" to the lookup as that part number is probably not unique to HP

https://www.google.com/search?q=CB760-60038+hp%5D

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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