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request one print sheet. Get multiple blank sheets.

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Mac OS X 10.11 El Capitan

Requesting print job. Macbook is correct screen and prompts etc. Says job printing. Printer starts, sends out sheet with %!PS - ADOBE - 3.0 %APL_DSC_Encoding: UTF8 %APLProducer: (version 10.11.6 (build 15G31

then it sends out multiple sheets of blank paper.

Is there anything I can do? Please help Smiley Happy

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HP Support Agent
HP Support Agent
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Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you printer is printing extra blank pages. I would like to help you resolve this issue. 


However, I will need a few details to provide an accurate solution,

When did this issue start?

Did you do any hardware or software changes?

How is the printer connected to computer, wired or wireless?



Resetting the Printing System

  1. Click the Apple menu, and then click System Preferences.

  2. Click Printers & Scanners, Print & Scan, or Print & Fax.

  3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.

    Figure : Clicking Reset printing system

    Image: Click Reset printing system
  4. Click Reset or OK.

  5. If prompted, type your username and password, and then click OK.

    The printing system resets.

  6. Turn off the printer, wait 5 seconds, and then turn on the printer.

  7. Wait until the printer is idle and silent.

  8. In the Printers window on the Mac, click the Add button .

  9. Select your printer from the list, and then click Add.

    It might take a few seconds before your printer displays in the Printers list.

Install the printer driver again

Click here and refer the HP Document for more assistance.


Let me know how it goes.




I am an HP Employee

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