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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 12:30 AM

HP Recommended
Product: Designjet T520

Hello, 

 

when I turn on printer printhead begin moving and on the screen comes error ``possible printhead problem``  after pressing reset comes 

IMG_20170513_093355.jpgIMG_20170513_093434.jpg

 

can someone help me, what can i do? 

Thanks in advance

 

1 REPLY 1

‎05-13-2017 03:08 PM - edited ‎05-13-2017 03:11 PM

HP Recommended

open the printhead cover & check all printheads, make they all seated properly.

 

if printer can boot up ok , in ready mode.

 

Perform a printhead alignment first...... if it said printhead bad , then go to replace printhead.... take out the printhead & clean it, shake it & see if any ink.... if dry & you should replace with new printhead..

 

after replace printhead & do printhead alignment again & make sure it pass.

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