Polycom Sound Point 650 - Program softkey to speed dial an extension

[Anonymous · Accepted solution]

Hi Steffen,

Thanks for your reply.  I was able to add the Transfer and Hold softkeys back and get them working.  I found that the $F worked for the Transfer softkey, but for the Hold softkey I had to use $C.

Below is what I ended up adding to my sip_32x.cfg to get it working.

feature.18.name="enhanced-feature-keys" feature.18.enabled="1"

 <efk>
      <version efk.version="2" />
      <efklist
        efk.efklist.3.mname="grppage1"
        efk.efklist.3.label="Page"
        efk.efklist.3.status="1"
        efk.efklist.3.action.string="5799"
        efk.efklist.2.mname="hold"
        efk.efklist.2.label="Hold"
        efk.efklist.2.status="1"
        efk.efklist.2.action.string="$Chold$"
        efk.efklist.1.mname="transfer"
        efk.efklist.1.label="Transer"
        efk.efklist.1.status="1"
        efk.efklist.1.action.string="$FTransfer$"  
      />
      <efkprompt
        efk.efkprompt.3.status="1"
        efk.efkprompt.3.label="Page"
        efk.efkprompt.3.userfeedback="visible"
        efk.efkprompt.3.type="numeric"
        efk.efkprompt.2.status="1"
        efk.efkprompt.2.label="Hold"
        efk.efkprompt.2.userfeedback="visible"
        efk.efkprompt.2.type="numeric" 
        efk.efkprompt.1.status="1"
        efk.efkprompt.1.label="Extension"
        efk.efkprompt.1.userfeedback="visible"
        efk.efkprompt.1.type="numeric"   
      />
   </efk>
   <softkey
     softkey.4.label="Page"
     softkey.4.action="5799"
     softkey.4.enable="1"
     softkey.4.precede="0"
     softkey.4.use.idle="1"
     softkey.4.use.active="1"
     softkey.4.use.alerting="1"
     softkey.4.use.dialtone="1"
     softkey.4.use.proceeding=""
     softkey.4.use.setup=""
     softkey.4.use.hold="1"
     softkey.2.label="Hold"
     softkey.2.action="$Chold$"
     softkey.2.enable="1"
     softkey.2.precede="0"
     softkey.2.use.idle="0"
     softkey.2.use.active="1"
     softkey.2.use.alerting="1"
     softkey.2.use.dialtone="1"
     softkey.2.use.proceeding=""
     softkey.2.use.setup=""
     softkey.2.use.hold="0"
     softkey.3.label="Transfer"
     softkey.3.action="$FTransfer$"
     softkey.3.enable="1"
     softkey.3.precede="0"
     softkey.3.use.idle="0"
     softkey.3.use.active="1"
     softkey.3.use.alerting="1"
     softkey.3.use.dialtone="1"
     softkey.3.use.proceeding=""
     softkey.3.use.setup=""
     softkey.3.use.hold="1"
     softkey.feature.forward="1"
     softkey.feature.newcall="1"
     softkey.feature.endcall="1"
     softkey.feature.split="1"
     softkey.feature.join="1"
     softkey.feature.directories=""
     softkey.feature.callers=""
     softkey.feature.mystatus="1"
     softkey.feature.buddies="1" 
     softkey.feature.basicCallManagement.redundant="0"
   />

Thanks for your help and direction.

Regards,

Kevin