Polycom VVX 411 Disabling Default Directory Contacts

[Anonymous]

Just got out of the box VVX 411

Running:

Bootblock 3.0.5.0036

Updated: 5.9.0.9355

SIP Version: 5.7.0.11768

I set the lineKeys down to 6 for the phone.

I wanted the right 6 line keys to be blank.

Whenever the phone boots up, I see John Doe, Jane Parker, and Bill Smith.

Deleting them and rebooting wont get rid of them.

Adding a blank MAC-directory.xml doesn't get rid of them.

Adding a single contact in the mac-directory.xml doesnt get rid of Jane and Bill.

How do I get rid of the default contacts?

Thanks,.

--Eric

[Anonymous · Accepted solution]

I ended up resetting to factory and it cleared it out.