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mgordula
Level 1
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Message 1 of 5
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Audio not working after upgrading to windows 10

HP Recommended
ProDesk 400 G3 SFF
Microsoft Windows 10 (64-bit)

Hi HP Expert seeking for your help.

 

After i upgrade my Desktop to Windows 10 Audio is not working (Jack)

 

I'm looking for this installer.

 

 

This screen shot taken from other Desktop but same UNIT same Model.

 

 

Intel Display AudioIntel Display AudioRealtek High Definition AudioRealtek High Definition Audio

 

 

 

 

 

Here's the screenshot to my Desktop.

 

.7.JPG

4 REPLIES 4
banhien
Level 19
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Message 2 of 5
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@mgordula

 

Please download and install Realtek High Definition Audio Driver for Windows 10:

 

    http://ftp.hp.com/pub/softpaq/sp84501-85000/sp84848.exe

 

Regards.

 

BH
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mgordula
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Message 3 of 5
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Thank you for the reply Mr. Banhien but this installer didn't work for my desktop. nothing happen sir.

 

Any option?

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banhien
Level 19
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Message 4 of 5
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@mgordula

 

Now try

 

(a) Download the above driver and save on your computer (remember where),

(b) Go to Device Manager to uninstall any Sound driver,

(c) Reboot machine,

(d) Right click downloaded file and select Run as administrator,

(e) Reboot machine.

 

Regards.

BH
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mgordula
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Thank you for your reply banhien. I found a solution for this.

 

 

(a) Go to Bios Setup

(b) Click Advance Tab

(c) Click Buil-in Device Option

(d) Make sure the Audio Device and Internal Speakers are Checked.

(e) Then Save and Restart.

 

Hopes this will help with others.

 

 

 

Bios SetupBios Setup

 

Advance TabAdvance Tab

 

Built-in Device OptionBuilt-in Device Option

 

 

 

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