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iramhdz
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Can´t control HDMI IN (volume, brightness, etc)

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hp pavilion all in one 24-r014
Microsoft Windows 10 (64-bit)

Hello there, I have an hp pavilion all in one 24-r014, when I connect my Ps4 into de HDMI Input everything is correct, I can hear the game, and obviously I can watch the image, the problem is that once i noticed that hitting enter button on the keyboard an option menu showed up were I can control image, brightness, etc. But now I can not use the option with any key, I hit enter a lot of times and the option never show up please help !! 

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iramhdz
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I also can not use the command CTRL+SHIFT+S+D to go back from HDMI to desktop mode.

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The_Fossette
HP Support Agent
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@iramhdz,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the exact model and the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c01492484

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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iramhdz
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Hello there, thank you for your answer, here are my product details: 

Product Number: 2HJ16AA#ABA

HP Pavilion All-in-One 24-r0xx

 

Using the hp support assistant I installed the update regarding to the byos and it did not work.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,944 2,571
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@iramhdz,

 

I recommend you update the graphics driver and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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