• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-12-2021 03:05 PM - edited ‎04-12-2021 03:16 PM

HP Recommended
Product: Hp Pavillon 690-0013nl
Operating System: Microsoft Windows 10 (64-bit)
I bought a new Creative Soundblaster Z to overcome problems with the integrated sound card (the audio output was "heard" by the microphone). So i open the case and install it on the PCI Express X 1, restarted the pc but it wasn't working.
 
In the device manager I noticed that the card was read as an audio device but not as an output / input; ideas how i could do? Keep in mind that I have already tried to remove and replace the sound card, update the drivers, deactivate and reactivate the cards and deactivated the internal sound card from the bios. Suspected changes imposed by Hp to avoid the use of audio outputs connected to PCI X 1, similar to the system to block the integrated video output and privilege the NVIDIA card 

 

 

 

No Sound Blaster.jpg

10 REPLIES 10

‎04-12-2021 03:34 PM

HP Recommended

@AndreaDp 

 

Did you install its driver to your computer ? Did you physically plug a microphone to port 1 ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-12-2021 03:44 PM

HP Recommended
I installed the drivers from the disk provided, I also tried to install a microphone and an output in ports 1 and 2 of the creative soundblaster
Was this reply helpful? Yes No

‎04-12-2021 03:49 PM

HP Recommended

Soundblaster drvera.jpg

Was this reply helpful? Yes No

‎04-12-2021 03:51 PM

HP Recommended

My I/O pannel:

I_O Audio.jpg

 

Was this reply helpful? Yes No

‎04-12-2021 04:04 PM

HP Recommended

@AndreaDp 

 

From your last image, looks like the Creative driver does not work properly. Please talked with Creative Lab, they may have new or updated driver to work properly.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-12-2021 04:15 PM

HP Recommended
I try to ask them for support, because I have installed and started their autorun for updating drivers but the situation remains unchanged
Was this reply helpful? Yes No

‎04-13-2021 11:36 AM

HP Recommended

Hello
step by step review the manual, and the commissioning of the sound card

check, the control panel of the available sound card

https://support.creative.com/Products/ProductDetails.aspx

https://support.creative.com/manuals/

 

https://fr.creative.com/p/sound-blaster/sound-blaster-z

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎04-13-2021 01:03 PM - edited ‎04-13-2021 01:03 PM

HP Recommended
I followed the instructions of a Creative technician for a clean reinstallation of the drivers and the software but the sound card is still not recognized by the creative programs nor is it in the audio I / O list
Was this reply helpful? Yes No

‎04-20-2021 05:01 PM

HP Recommended

I still thinking that HP lock my PCIE X 1, like they lock integratede video output, disgusting. And Stop writing here olìnly to get ranks! If you say me to install drivers it's not useful, I just tried 20 times.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.