cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 11
1,387
Flag Post
HP Recommended

285 G2 problem sudden restart

285 g2
Microsoft Windows 10 (64-bit)

The PC reboots suddenly for no reason. Verified there are no updates except those already implemted.
I say this model mounts a Ram A8 Amd 8Gb processor and 256GB SSD. Anyone can help me.

10 REPLIES 10
Highlighted
Level 12
Level 12
6,006 5,992 565 1,264
Message 2 of 11
1,350
Flag Post
HP Recommended

285 G2 problem sudden restart

Hi

 

Random reboots are usually caused by driver, system file, or hardware problems.

 

Try using the Microsoft System File Checker to see if you have system file corruption.

 

Then you might want to go to the System applet in Control Panel.

 

Select Advanced Settings and System Recovery. Select Settings.

 

Remove the Automatically Restart check mark.

 

You will now get a blue screen (the system will not automatically restart) if the random restarts are the result of hardware or driver problems. There should be an error code displayed which may be used to identify the cause. The error codes are very cryptic at times.

 

Tom

 

 

0 Kudos
Highlighted
New member
5 4 0 0
Message 3 of 11
1,258
Flag Post
HP Recommended

285 G2 problem sudden restart

hello i have new pc HP 285 G2 with AMD A8 PRO-7600B with Radeon™ R7 Graphics

 

install windows 10 version 1703 and have error critical windows kernel-power id 41 every day have this problem i working and computer automatic turn off and automatic starting worck.

 

i bought this pc new and have 6 new this 285 G2 and all have this problem,

 

i install only this 2 driver 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-285-pro-g2-microtower-pc/10135651/swIt...

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-285-pro-g2-microtower-pc/10135651/swIt...

 

pleas help me

0 Kudos
Highlighted
New member
4 3 0 0
Message 4 of 11
1,241
Flag Post
HP Recommended

285 G2 problem sudden restart

Similar problem to my g237c. 

0 Kudos
Highlighted
New member
5 4 0 0
Message 5 of 11
1,233
Flag Post
HP Recommended

285 G2 problem sudden restart

Untitled.png

0 Kudos
Highlighted
New member
1 1 0 0
Message 6 of 11
1,183
Flag Post
HP Recommended

285 G2 problem sudden restart

Did any of you solve the problem? I have 3 pcs of this series, and the problem presents itself systematically. Has anyone contacted HP support?

0 Kudos
Highlighted
New member
4 3 0 0
Message 7 of 11
1,164
Flag Post
HP Recommended

285 G2 problem sudden restart

Problem is solved after I returned the computer to Costco for refund, and bought a new one.

0 Kudos
Highlighted
New member
5 4 0 0
Message 8 of 11
1,104
Flag Post
HP Recommended

285 G2 problem sudden restart

Finally, what is the problem in this series?

0 Kudos
Highlighted
New member
3 2 0 0
Message 9 of 11
790
Flag Post
HP Recommended

285 G2 problem sudden restart

Same problem with same type of 2 machines.  One in warranty and the other no! anyone solved the problem??

0 Kudos
Highlighted
New member
3 2 0 0
Message 10 of 11
679
Flag Post
HP Recommended

285 G2 problem sudden restart

SOLVED!!

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation