04-08-2020 04:34 PM
Every night my computer shuts off completely so I have to hold down the power button to restart it.
So I did the thing where I let the keyboard wake up the device.
And then I went into some settings and made it so Intel is not allowed to shut down the computer.
Basically, I want to walk into work, hit the space bar and get going. Instead I have to hold down the power button to restart.
My wife thinks we should return it. I don't feel like setting up a new computer. (It is like 1 month old. And I have done all the updates. Twice or three times. Ask them to search for more updates after it says "You're all up to date."
04-13-2020 02:01 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
If the issue persists please follow the instructions in this Link: https://support.hp.com/us-en/document/c03383935
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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