10-05-2017 06:04 PM
HP did an automatic update today and now I have a backlit black screen with no home screen. I can control+alt+delete and get options for that, but selecting something sends me back to black screen- except for sign out. That takes me to the sign in screen. Signing in takes me back to black screen.
I have restarted the computer from the sign in screen. I’ve done a hard shut down and left it off for ten minutes. What did the update do to my computer?
10-06-2017 01:37 PM
Hey there! @hlmedic1, Thanks for stopping by the HP Support Forums!
I understand after windows update you have issues booting into your PC.
Don't worry I'll try to help you out.
Did you make any hardware or software changes on your PC?
Did the windows get updated before you got the black screen?
As you mentioned you see a black screen with no home screen.
Try the steps recommended below.
Press CTRL + Alt + Del on the blank screen.
Click on Task Manager
Click "File" - "Run a new task" If there is no "file" option, please click on the task manager under the "details"
In the pop-up window, enter "msconfig" click "OK"
In the system configuration window that appears, click "Service" and uncheck "App Readiness".
Click "Apply" --- "OK"
In the following window appears to click on the "restart"
Also, try the steps recommended below.
If you have previously disabled App Readiness
Boot the PC
Click Start and type Services
Open desktop app Services and find App Readiness
Open the service and set Startup type to Manual
Click Apply and close the window
Download and install HP Image Enhancement for System Login using this link.
If you have not disabled App Readiness
Boot the PC
Wait 15-20 minutes for the boot process to complete and desktop to load
Once on desktop, Download and install HP Image Enhancement for System Login.
Reboot your computer and let me know if this helps you fix the issue.
Also, try updating the BIOS and other drivers on your PC using HP support assistant.
Refer this article to know more information about using HP support assistant.
If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this works!
Have a great day ahead! 🙂
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I am an HP Employee
10-08-2017 12:06 PM
Thank you very much for the reply.