10-27-2017 02:53 PM
My mom has a HP a6000 Desktop PC that doesn't seem to boot anymore. When the PC is powered on it carries a long beep, silent, and then a long beep again and it repeats until you turn the computer off. I have checked every component unplugging and plugging them back in as I go. I have no documentation to go off of, don't know what the BIOS is so I can look up codes, etc. Any help would be appreciated!
10-28-2017 03:18 PM
10-28-2017 06:13 PM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
As I understand the beeping when I first turn on laptop on hp logo
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you know If your computer makes one or two short beeps while starting, and Windows still opens, the computer is indicating normal BIOS startup was successful?
This looks like a possible hardware failure with the PC. Before you could contact our HP phone support for further assistance. I would suggest you try these steps here:
However, If your computer does not start, a more serious hardware issue is likely occurring. Listen for beeps and look at the LEDs (light emitting diodes) near the Num Lock and Caps Lock keys, the battery, and the AC adapter to determine troubleshooting steps.
If you have followed the steps suggested and still having the issue. I would personally suggest you contact our HP phone support for available service related options.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Hope this helps, for any further queries reply to the post and feel free to join us again
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