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Boot Device Not Found Error

Microsoft Windows 10 (64-bit)
My device suddenly stopped working, and upon attempt to restart I keep getting a boot device not found error. I have tried numerous times to hard reset my laptop exactly as suggested, but it's not working.
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Boot Device Not Found Error

@chrrochon

 

Hello;

Allow me to welcome you to the HP forums!

 

I read your post about no boot device found and wanted to help.
 
These problems are generally due to one of two basic problems:
1) Failed hard drive
2) Corrupted/missing boot loader files
 
As to the first, please follow the directions in this link for testing your hard drive: http://support.hp.com/us-en/document/c00439024
 
If that confirms your drive has failed, then you need to replace it.  Please report back if that is the case.
 
As to the second, you will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.
 
Once you have that, please download and create Win10 install media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
 
Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit).  While you CAN change these settings, do NOT. If you do, the resulting media will be different and will force you to enter a NEW product code!
 
Boot from the media you created, and follow the directions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html
 
You will need to go to the Advanced Options screen and click on Startup Repair.  You will probably have to run Startup Repair three times for it to fix all the boot loader problems.
 
When done, your PC should boot OK. If it does not, there is a more serious problem.

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Boot Device Not Found Error

So I attempted this, however when I pressed F10, there was no actual option to run a diagnostic for me. I might be running Windows 8 instead of Windows 10, if that helps.
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Boot Device Not Found Error

@chrrochon

 

The OS has nothing to do with what the function keys do when you are rebooting the PC.

 

Please follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
 
HP Startup Menu.jpg 
 
3) press the Function key for testing the hard drive (usually F2) and let it run.
 
Please report back the test results.

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Boot Device Not Found Error

Upon trying to run a hard drive test, I got a message saying "No hard drive installed. Please check that the data and power cables are connected properly."
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@chrrochon

 

OK, then you will have to open the case and check the data and power cables to the hard drive.

 

If they are connected, then you would need to test the drive with another PC, as follows:

1) Remove the hard drive from the PC
2) Purchase a USB-to-Hard Driver adapter kit, as illustrated below:

 

HP Startup Menu.jpg


3)Connect the old drive to a working PC using the adapter

4) See if you can read the drive, and if so, copy off the files and folders you want to keep

5) Replace the old drive

6) Order HP Recovery Media in order to restore the original PC:

 
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

 

7) When the media arrives, boot your PC from it and restore your original setup.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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