12-26-2017 02:36 PM - edited 12-26-2017 02:41 PM
Okay, this is all copied/pasted from the Microsoft support forum, and it's my four posts from there combined into one. I've not been successful there, so maybe I will be here.
My computer has been stuck in a boot loop since automatic updates forced themselves upon it. The updates didn't seem to have worked, as the computer is trying to undo the changes.
When it starts up:
-it gives me the HP splash screen
-followed by the blue Microsoft logo and circling dots
-after a few seconds, the screen quickly flashes what looks like a Command Prompt window
-next, a black screen with circling dots and the words "Attempting to recover installation..." below them, then it changes to "Restoring your previous version of Windows..."
-lastly, it restarts and does this all again
First, I attempted F8 for Safe Mode, but that didn't work.
I don't seem to have any System Restore points set, and I don't want to use System Recovery because it's for restoring to factory state. When I select Microsoft Startup Repair Tool it closes the above Recovery Manager and tries the repair, but fails.
So much for the recovery tool.
After that, I tried to use the Windows Media Creation Tool to make a bootable USB drive, and hit ESC during boot for Boot Menu. I select my USB drive and get:
However, I don't want to do a clean install if I can help it, because that will get rid of everything. So, I click "Yes" and it reboots, and I'm back in the boot loop.
I have now tried to perform a clean install.
Then input product key, etc., then:
And if I choose "Upgrade" it doesn't work and shows:
So, I go back and choose "Custom" for install, and get:
Looking good, looking good....and....just kidding:
So, there goes that...
Then I try to use the HP Recovery to do a factory reset or the like. Restart the computer, F11 for System Recovery, and get:
I didn't make it to the HP recovery or anything I'd seen before. Just here.
Well, I took the high road and mashed my keyboard out of frustration... But that somehow got me off of the previous screen, and after a few minutes sitting back at the black screen with blue Windows logo and circling dots my computer restarted normally.
Is there something I should do now to fix what happened? Prevent it from happening again? Figure out what happened? Something? Anything?
I uninstalled the Windows Update Assistant, but it apparently reinstalled itself, pushed updates, and my computer is in boot loop again. Yay...
12-27-2017 12:40 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand, your notebook does not boot to Windows.
In this case, I would suggest you perform a system recovery using HP Recovery Media. To get Recovery Media, please contact our phone support.
Note: Before performing system recovery please back up your personal data.
HP Support can be reached by clicking on the following link:
* Open link: www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately.
12-29-2017 04:05 PM
I'm having trouble finding that information you said I'd find. I follow the link, enter product info, then get the screen below. There's nothing that I can find for the next two steps.
DONE--->* Open link: www.hp.com/contacthp/
DONE--->* Enter Product number or select to auto detect
???????* Scroll down to "Still need help? Complete the form to select your contact options"
???????* Scroll down and click on HP contact options - click on Get a Case & phone number.
01-20-2018 01:02 PM
Thank you for joining HP Forums.
This is a great place to get support, find answers
I understand that you are in need of support.
No worries, I'll be glad to help you.
Are you facing this issue after an update?
Please follow the below link to fix the issue.
Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.
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Have a great day Ahead!
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