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Boot Loop after updates tried (and failed) to install

HP Pavilion p6000 Desktop PC series
Microsoft Windows 10 (64-bit)

Okay, this is all copied/pasted from the Microsoft support forum, and it's my four posts from there combined into one. I've not been successful there, so maybe I will be here.

 

 

First Post:

My computer has been stuck in a boot loop since automatic updates forced themselves upon it. The updates didn't seem to have worked, as the computer is trying to undo the changes.

 

 

When it starts up:

-it gives me the HP splash screen

-followed by the blue Microsoft logo and circling dots

-after a few seconds, the screen quickly flashes what looks like a Command Prompt window

-next, a black screen with circling dots and the words "Attempting to recover installation..." below them, then it changes to "Restoring your previous version of Windows..."

-lastly, it restarts and does this all again

 

First, I attempted F8 for Safe Mode, but that didn't work.

 

So, I hit F11 during boot for the System Recovery, and it opens an HP Recovery Manager:Image

 

I don't seem to have any System Restore points set, and I don't want to use System Recovery because it's for restoring to factory state. When I select Microsoft Startup Repair Tool it closes the above Recovery Manager and tries the repair, but fails.

Image

 

So much for the recovery tool.

 

After that, I tried to use the Windows Media Creation Tool to make a bootable USB drive, and hit ESC during boot for Boot Menu. I select my USB drive and get: Image

 

However, I don't want to do a clean install if I can help it, because that will get rid of everything. So, I click "Yes" and it reboots, and I'm back in the boot loop.

 

 

Second Post:

I have now tried to perform a clean install.

 

It goes:

Image

 

Then input product key, etc., then:

Image

 

Then:

Image

 

And if I choose "Upgrade" it doesn't work and shows:

Image

 

So, I go back and choose "Custom" for install, and get:

Image

 

Looking good, looking good....and....just kidding:

Image

 

So, there goes that...

 

Then I try to use the HP Recovery to do a factory reset or the like. Restart the computer, F11 for System Recovery, and get:

Image

 

I didn't make it to the HP recovery or anything I'd seen before. Just here.

 

Enter fails.

F8 fails.

F9 fails.

 

 

Third Post:

Well, I took the high road and mashed my keyboard out of frustration... But that somehow got me off of the previous screen, and after a few minutes sitting back at the black screen with blue Windows logo and circling dots my computer restarted normally.

 

Is there something I should do now to fix what happened? Prevent it from happening again? Figure out what happened? Something? Anything?

 

Fourth Post:

I uninstalled the Windows Update Assistant, but it apparently reinstalled itself, pushed updates, and my computer is in boot loop again. Yay...

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Also, here's the current build. I can't get Windows to actually start in safe mode (or at all), but the build shows up.20171226_174752.jpg

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Boot Loop after updates tried (and failed) to install

Hi @MichaelGecko,

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your notebook does not boot to Windows.

 

In this case, I would suggest you perform a system recovery using HP Recovery Media. To get Recovery Media, please contact our phone support. 

 

Note: Before performing system recovery please back up your personal data. 

 

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

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Boot Loop after updates tried (and failed) to install

I'm having trouble finding that information you said I'd find. I follow the link, enter product info, then get the screen below. There's nothing that I can find for the next two steps.

DONE--->* Open link: www.hp.com/contacthp/

DONE--->* Enter Product number or select to auto detect

???????* Scroll down to "Still need help? Complete the form to select your contact options"

???????* Scroll down and click on HP contact options - click on Get a Case & phone number.

Untitled.png

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Boot Loop after updates tried (and failed) to install

@MichaelGecko,

 

Which country are you from?

 

Once I have the information, I will provide the contact information through private message.

 

Keep me posted!

 

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I'm located in the United States.

Thanks!
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I have the same problem and I am in USA.  So where is the solutuin?

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Hi @Maple_Valley_rb,

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

 

I understand that you are in need of support.

No worries, I'll be glad to help you.

 

Are you facing this issue after an update?

 

Please follow the below link to fix the issue.

 

http://hp.care/2ob5OKB

 

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'

Have a great day Ahead!

Raj1788
I am an HP Employee 

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