cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
117
Flag Post
HP Recommended

Boot config data store

I have the problem on my HP Pavillion laptop running Windows 10. Except I cannot get it to enter the menu mode by pressing ESC repeatedly, if just goes straight to the Chosoe an option screen but non of the options work except to shut down an dthat gets me nowhere.

I was uninstalling some programs I don't use and everything seemed fine until I did a re-start and now I have this problem and have not made any progress in 3 hours of trying.

Please help.

1 REPLY 1
Highlighted
Level 12
11,043 11,017 577 1,657
Message 2 of 2
88
Flag Post
HP Recommended

Boot config data store

Power-off the computer.

Disconnect the AC power.

If it is a laptop, remove the battery.

Disconnect the "power" and "data" cables from the disk-drive.

Reconnect the AC power.

Power-on the computer, and immediately try the 'ESC' key.

 

 

Or:

 

1. Power-off the computer.

2. Hold down the ESC key.

3. While holding it down, power-on the computer.

4. Hopefully, you will get a "keyboard error, press <blah> to enter BIOS SETUP".

5. Release the ESC key.

6. Press that "blah" key.

 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation