10-08-2018 10:29 AM
I have followed the virtual assistant to reset the BIOS but stiil the same, no changes to the system, just stopped working.
The PC was win 7 but updated more than 2 years ago to Win 10.
Does not accept Esc, F1, F10 after switch on or Windows key + V or Windows key + B during start up. I have tied the jumper to reset the BIOS and everthing else suggested.
Will I have to change the motherboard? if yes any idea what number I need to search for.
10-10-2018 01:55 AM
What happens if you power-off the computer, disconnect the AC power, remove the side-panel to expose the disk-drive, and disconnect both the "data" and "power" cables from the disk-drive, and then reconnect the AC power, and power-on, and then immediately start tapping the ESC key?
Do you get any sort of "menu" ? Other details?
> any idea what number I need to search for?
The authoritative source for HP parts is: http://PartSurfer.HP.com
Enter your product-ID, and do a search.
Hopefully, the listing for your model will NOT show 'N/A' ("Not Available") for the part-number of the motherboard.
But, if it does, access eBay, and do a search on that part-number, to see if there is a seller.
10-10-2018 04:43 AM
Hi thanks for your reply, I have disconnected both HDD and the DVD drive, no change. Still stops at the HP screen with the message "Press Esc for startup menu". pressing Esc does nothing.
Found the number for the main board but it is not available but I have found one on EBay.
Thanks for your help