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HP Recommended

Checksum error after recommended BIOS upgrade

Pavillion 24-a205na AIO
Microsoft Windows 10 (64-bit)

The machine is new and a couple of weeks ago the HP assistant pushed through a recommended BIO update which I installed. The machine as not worked since.

 I am on sp85096 v F.25ROM family SSID 82DC

 

Any advice before I take it back to Currys ...

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HP Recommended

Checksum error after recommended BIOS upgrade

Hi,

 

Your PC has been down for two weeks? You are covered by warranty so I suggest that you contact HP Support.

 

BIOS checksum errors are supposed to have automatic recovery back to the previous version.

 

Alternatively, you might try F2 (diagnostics) after power on and then go to firmware management and see if you have the ability to rollback to the previous BIOS version.

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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HP Recommended

Checksum error after recommended BIOS upgrade

Hi ... thanks for your reply

 

I typed too quickly .. should have said not worked "properly" for two weeks ..  so if I take the power out for 20 secs or so and then plug in again..  and then hold the power button in for a few seconds, the machine will then start (slowly) ..   It will not recognise Windows Hello or pin access, just password.

 

I have been into the BIOS menu to see if I can roll back but there doesn't seem to be an option for that ...

Yes it is under warranty but I thought I'd ask you good fellows first as it would appear to be a software rather then hardware issue I reckon ...

 

 Thanks for taking the time to read and answer ..  much appreciated

 

 

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