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Computer automatically shuts down , and restarts

Example: Pavilion Model 500-214
Microsoft Windows 10 (64-bit)

 At least once a day or every other day for at least a month , my desktop computer automatically shuts down and restarts, It works fine otherwise. Is this caused by some update? There is no desktop board listed.

Thank you

Charles Semler

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HP Recommended

Computer automatically shuts down , and restarts

Hi Charles

 

Disconnect the system from AC power. Open the side panel.

 

Use compressed air to give the internals a thorough cleaning. Focus this cleaning on fans and heatsinks.

 

Let the PC sit for a while before connecting to AC power.

 

Thermal issues, corrupt system drivers, or hardware problems can cause this behavior.

 

Check Temps before and after cleaning the system. Download Speccy portable to check system temps.

 

Run a Microsoft System File Check.

 

Run HP Diagnostics at boot time to check for hardware problems.

 

Tom

 

 

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