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Computer stuck on green screen undoing changes wont let reset with f11

Pavilion laptop
Microsoft Windows 8.1 (32-bit)
Stuck on green screen undoing changes wont let me back out of it
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Computer stuck on green screen undoing changes wont let reset with f11

@onerj69

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

 

In the meantime, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it 

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Please reply with the details for further assistance.

Eager to help!

 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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