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Computer won’t go past login screen

Hp slim desktop 260 a010
Microsoft Windows 10 (64-bit)
Hi how is everyone. I just bought a new hp in may but I didn’t buy a new monitor I kept my old one. When I turn the computer on it won’t go past the login screen. It won’t even give me enough time to log in it will go blank. Sometimes after an hour I can get it to come back on but I have now tried for a while. I made sure all the wires are plugged. This is a new computer I bought at staples it it under any warranty even though I didn’t buy the extra warranty? I’m sure there is a way without getting it fixed in the shop I know a lot about computers does it need a new keyboard or mouse? Thanks for any help.
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Computer won’t go past login screen

> I just bought a new hp in may ..

 

What date in May?  Staples may offer a 30-day return/replace warranty.

 

Also, the HP Warranty should still be valid. So, Contact HP, to open a warranty claim, if Staples will not help.

 

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Computer won’t go past login screen

I would have to look at my receipt I’m not sure I want to say the first week in may. But after two hours it finally came back on. What do you recommend that I do? Create a back up or f10 for diagnosing? Thanks for any help.
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Computer won’t go past login screen

> But after two hours ,it finally came back on.

 

That is extremely non-normal, unless the computer was overheating, and it needed two hours to cool-down.

 

> What do you recommend that I do?

 

Either:

  • throw the computer into the river,
  • give the problematic device to an "enemy",
  • contact HP, to make a claim against the HP Warranty,
  • find a "technophile" friend who can help, for a case of beer,
  • take it to a computer-store and pay for professional trouble-shooting.

Your money. Your beer. Your choice.

 

 

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