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Desktop open to Win picture, date & time work, but neither keyboard or mouse respond

Envy 750-150xt
Microsoft Windows 10 (64-bit)

   My desktop opens up to Windows picture, date and time function, but login does not appear and neither the keyboard nor the mouse are recognized or function.  I've plugged in another keyboard and it doesn't work.  

   Using the F2 key I have been able to open the HP PC Hardware Diagnostics UEFI version 5.9.1.0 and both the keyboard and mouse work on this screen.  The system Tests and Component Tests are all positive. 

   I can't get into my computer without navigation tools.  Is this an HP or a Windows 10 problem?  Help appreciated!

Wayne781 

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Desktop open to Win picture, date & time work, but neither keyboard or mouse respond

Hi @Wayne781

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that the computer freezes and you are unable to login and all the Hardware Diagnostic Test passed.

 

I'd like to help.

 

This seems to be an issue with the Operating System that might have started after a recent update.

 

I suggest you do a System Restore to an earlier time before the issue started.

 

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

Let me know how it goes. 

 

Thank you 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

 

 

KrazyToad
I Am An HP Employee

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Desktop open to Win picture, date & time work, but neither keyboard or mouse respond


My desktop opens up to Windows picture, date and time function,

but login does not appear and neither the keyboard nor the mouse are recognized or function. 

I can't get into my computer without navigation tools. 

Is this an HP or a Windows 10 problem? 


Blame Microsoft for this one.

Your symptoms match other reports on this forum.

 

See: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/my-wireless-mouse-and-keyboard-...

 

for details.


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Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

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