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Student
Posts: 1
Member Since: ‎11-09-2016
Message 1 of 2 (270 Views)

Desktop using Windows 10 will not boot up

Product Name: Pvillion 500
Operating System: Microsoft Windows 10 (64-bit)

My desktop Pavillion 500 will not boot up. I keep getting the circle of death on the screen.  I did manage to get to a page allowing diagnostics, but it keeps asking for a password. I have inputted the password I ususally use at start up, but that does not work and neither does my password for HP. Is there another password I should be using?

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HP Support Agent
Posts: 7,692
Member Since: ‎10-12-2016
Message 2 of 2 (234 Views)

Re: Desktop using Windows 10 will not boot up

@Pythonca, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are getting the Blue Screen on your HP Pavilion 500-a00 Desktop PC.

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Error Messages Display on a Blue Screen (Windows 10, 8, 7)

 

Let me know how that works.
I hope you have a good day ahead.
 

Rainbow23
I am an HP Employee

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