03-24-2018 07:22 AM
Hi all and thanks in advance for helping me.
I ran CCleaner on my computer and ticked ALL of the options. I know, I am a complete moron and will certainly never be touching that program again.
My computer returned as error (application could not be found) and i couldnt do anything on the computer. Could move mouse and use keyboard, but clicking anything didn't work.
Restarted computer because fortunately ctrl-alt-del worked.
Computer got past the HP spinning circle loading screen, but still gets completely stuck at a similar loaded screen without the HP logo. After about 10 minutes the system turns itself off.
I have managed to access the HP recovery manager, went through all the options there with troubleshooting etc, CHKDISK returned no errors.
I basically went through every option there was. I have also tried hitting F5 and F8 repeatedly when starting it up but it nothing happens there.
Someone please help me!
03-24-2018 07:57 AM
Allow me to welcome you to the HP forums!
CCleaner would have no effect on the information embedded into the UEFI firmware of the PC, so you should reboot, hitting he Esc key repeatedly while doing that.
You should eventually get a menu, one of the items will be to do a Recovery of your PC. IF so, select that and see if the factory reset works.
IF you don't get that menu, or if the reset does not work, then you will need to order HP Recovery Media from this link: HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Customer Support
When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.
***Please mark Accept As Solution if my post solved your problem***
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