cancel
Showing results for 
Search instead for 
Did you mean: 
sdavis40
New member
6 5 0 0
Message 1 of 12
270
Flag Post

Dual boot keyboard won't work

HP Recommended
HP Pavilion Desktop 595 p0074
Microsoft Windows 10 (64-bit)
I have been trying to dual boot my HP running Windows 10, but when I get into the part to install Windows 7 my keyboard and mouse will not work. I am racking my brain trying to figure this out. Any help would be greatly appreciated.
11 REPLIES 11
TheOldMan
Level 15
Level 15
10,658 10,654 994 3,005
Message 2 of 12
Flag Post
HP Recommended

Assuming Windows 7 can be installed on that new hardware, it could be the mouse and keyboard are plugged into the USB 3.0 ports.  Try moving them to the USB 2.0 ports.  The USB 2.0 ports are in the same stack as the ethernet port on the back of the PC.

 

Windows 7 does not recognize the USB 3.0 without additional drivers, which are not available during the install process.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

sdavis40
Author
New member
6 5 0 0
Message 3 of 12
Flag Post
HP Recommended
That was the first thing I tried but it still didn't work. This issue is driving me nuts.
0 Kudos
TheOldMan
Level 15
Level 15
10,658 10,654 994 3,005
Message 4 of 12
Flag Post
HP Recommended

I see the mouse and keyboard are both wireless.  Try using a wired USB mouse and keyboard.  It could be the same problem, no drivers to support that hardware.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

0 Kudos
sdavis40
Author
New member
6 5 0 0
Message 5 of 12
Flag Post
HP Recommended
I'm using a wired keyboard as well and it's still not working. Is there anything bios that could be causing an issue? Thanks again.
0 Kudos
TheOldMan
Level 15
Level 15
10,658 10,654 994 3,005
Message 6 of 12
Flag Post
HP Recommended

Assuming you to be booting to the Windows 7 install media, how far do you get into the install before you need the mouse and keyboard?


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

0 Kudos
sdavis40
Author
New member
6 5 0 0
Message 7 of 12
Flag Post
HP Recommended
I get to the part where you pick language and what not. My caps lock light goes out right before that screen and I cant use it.
0 Kudos
TheOldMan
Level 15
Level 15
10,658 10,654 994 3,005
Message 8 of 12
Flag Post
HP Recommended

The only suggestion is try another keyboard and mouse combination, the simplier the better.  That way Windows install might recognize the units.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

0 Kudos
sdavis40
Author
New member
6 5 0 0
Message 9 of 12
Flag Post
HP Recommended
I've tried other keyboards. I appreciate your time.
0 Kudos
mdklassen
Level 12
11,043 11,017 577 1,689
Message 10 of 12
Flag Post
HP Recommended

Not entirely applicable, but here's an excerpt from this forum, from February 2018.

----------------

 

See: Mouse & Keyboard stop working after Windows Update (February 2018)
which includes a Microsoft-recommended "workaround".
Immediately after doing the workaround, run Windows Update -- Microsoft issued an update on March 13, 2018 to prevent a reoccurrence.

_______________

 

which may explain the cause of the symptoms.

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation