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HP Recommended
HP 285 G2
Microsoft Windows 10 (64-bit)

hello i have new pc HP 285 G2 with AMD A8 PRO-7600B with Radeon™ R7 Graphics

 

install windows 10 version 1703 and have error critical windows kernel-power id 41 every day have this problem i working and computer automatic turn off and automatic starting worck.

 

i bought this pc new and have 6 new this 285 G2 and all have this problem

 

pleas help me

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