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‎05-09-2024 02:19 PM

HP Recommended
Product: HP ENVY Desktop TE01-1287c

We recently had a HP ENVY Desktop TE01-1287c fail in our office and it appears to be a MB or PSU issue. We will just replace the unit but we need the data off the machine. The issue I'm running into is it currently has a 16GB Optane drive along with a 1TB HDD with no boot option between the two leading me to believe they were configured with the optane drive as a an ssd cache that looks to be configured in windows. Any suggestions on how to access data? 

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‎05-09-2024 03:11 PM

HP Recommended

The first thing I would do is remove the HDD, connect it to a working PC, and see if you can retrieve files from it using File Manager.

 

If that does not work, then you would need to consider buying data recovery software -- so I can advise you on that, if needed.



I am a volunteer and I do not work for, nor represent, HP
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