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HP Pavillion 20 Will Not boot

Microsoft Windows 10 (64-bit)



I'm trying to troubleshoot this PC for a friend. I was unable to get to the OS, so I had to remove the HD and put it in another computer to get the files off. I have been trying to use the automnatic repair options, but nothing seems to be working, I get a blue screen with a QR code and then more reboots, it just keeps booting.  I have a feeling that either the OS and Recovery image are corrupt, or there is a problem with the HD (even thogh it showed no errors when I connected it to my Windows 8 PC). 


The last message I got after a lengthy repair wait was this:


"Startup Repair couldn't repair your PC. Press "Advanced Options" to try other options to repair your PC or Shut down to turn off your PC. Log file c:\WINDOWS\system32\logfiles\srt\srttrail.txt"


Is there a way I can get to that txt file without having to take the drive out again and put it in my other PC? 


Thanks for any help you can offer.


- Dan

HP Support Agent
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HP Pavillion 20 Will Not boot


Hi @danno74,


Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the computer does not boot into Windows anymore. Don't worry as I have a few suggestions which should help you resolve this issue.


To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you make any software or hardware changes on the PC before the issue started?

Have you tried to run any test on the computer from F2?


Let's start off by performing a Hard reset on the PC


Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

Run an extensive system test as well as a test on the hard drive from F2 (Please capture the failure ID for further assistance).

If the test fails, this clearly indicates a hardware issues with the PC. I would recommend you contact our HP phone support for further assistance. 


HP Technical Support can be reached by clicking on the following link:

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.


If you have any troubles, let me know and I will do my best to help!


If the computer stops responding at the black screen, continue the troubleshooting actions in the next section.


Restore your computer when Windows 10 or Windows 8 cannot start normally


For more assistance, please follow the steps suggested in the support document for - HP Desktop PCs - Computer Does Not Start (Windows 10, 😎


If this does not help. I would suggest    here is to perform a system recovery using the partition available on your PC. Doing this will wipe off everything and set the computer back to the factory conditions. For some reason you are not able to initiate system recovery from the partition this could be either the partition is missing or corrupted. Then the only option would be to perform a system recovery using the recovery media. If you are having issues performing recovery using the recovery disc, I would personally suggest you contact our HP phone support to order a new set.


HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive


Please contact HP phone support to order a set of recovery media. 


I hope this information helps. Please let me know if this resolves the issue, or if you require further assistance!


Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.


I am an HP Employee

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