cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 5
841
Flag Post

HP update crashed computer. Stuck in "Automatic Repair"

HP Recommended
Envy 750-137c
Microsoft Windows 10 (32-bit)
The HP update totally crashed my system and I am stuck in blue screen and automatic repair with no items under advanced options operating properly. I have tried all options except reloading factory settings. I can use command prompt and have entered registry which indicates there is access but unable to boot the computer.
4 REPLIES 4
Highlighted
Level 17
Level 17
44,701 38,158 3,350 14,088
Message 2 of 5
Flag Post
HP Recommended

Have you run diagnostics on the hard drive?

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended
Yep. Did all system checks available in UEFI. Did extensive test that took over 2 hrs. All of it passes. Even the HP tech says it's software. So the stupid thing is he said it can be fixed but it's going to cost me $50. It's their update that crashed it and now they're highjacking me for $50! My be legal but not very ethical or customer supportive.
Any ideas through command prompt.
0 Kudos
Highlighted
Level 17
Level 17
44,701 38,158 3,350 14,088
Message 4 of 5
Flag Post
HP Recommended

I assume you tried doing a System Restore in Advanced options to a date before the latest HP Updates? Have you tried starting in Safe Mode to see if any difference? Under Advanced Options> Start-up settings.

I really can not imagine what Support has in mind for the $50 fee- other than walking you through a Restore to factory.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
Highlighted
Level 17
Level 17
44,701 38,158 3,350 14,088
Message 5 of 5
Flag Post
HP Recommended

Something here may help- particularly the Command prompt to manually repair MBR:

https://www.easeus.com/resource/fix-windows-automatic-repair-loop.html

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation