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Hi My computer name is

23-p010in
Microsoft Windows 8.1 (64-bit)

Hi

I have forgottem my boot setup password.Please help me in rescovering or ressting my password. As I am unable to change any settings with this.

3 REPLIES 3
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HP Support Agent
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Hi My computer name is

 

@kaustuvanarik,

 

Thank you for reaching out to us on HP Support Forums! I see from your post that you are having issues related to Setup password. Don't worry I'll try my best to help you with this.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Is it Bios password or Windows logon password?

 

If this is to do with the Bios password,

 

Then this looks like a possible hardware failure where the PC needs a hardware service as the motherboard may require a tattoo/Bios Flash.  
Any other way of unlocking the BIOS is not authorized by HP. 

 

If this is to do with the Windows logon password then, I would like to know what type of account have you created? is it Microsoft account or Local account

 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

 
Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

 
Local account 

Use one of the following options to reset the password for your local account. 

For more details: Click here 

 

Could you please respond to this post with the details as this will help me in further assisting you.

 

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

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Message 3 of 4
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Hi My computer name is

Hi

My computer is working fine. Actually to save my computer from unauthorzed uses I have put a bio set up password so that nobody can change my power on password.But I forgot that password.

I did couple of reset but it didn't worked out.

Kindly advise if any key will help me to open the bio se tup password.

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HP Support Agent
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Hi My computer name is

@kaustuvanarik,

 

Thanks for the update,

As you have mentioned in your post, this has to do with the Bios Setup password. In this scenario, this looks like a possible hardware failure where the motherboard may require a tattoo/Bios Flash.

 

I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.

Jeet_Singh
I am an HP Employee

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