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hansoldc
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Message 1 of 2
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HP Recommended

How to fix

Envy 750
Microsoft Windows 10 (64-bit)

I bought Envy 750 4 months ago fro costco.

Suddenly it does not work.

Power cable is connected and green LED light is on back side if computer.

But pushing power button does not make anything work, no fan sounf, nothing on the screen.

 

Costco cosierge service does not solve the problem, HP technical support does not help.

 

What should I do?

 

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Retired rick-s
Retired
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Message 2 of 2
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Flag Post
HP Recommended

How to fix

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP.
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