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Giray
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Hp omen logo stuck without loading and wont shut down

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15-dc1072dc
Microsoft Windows 10 (64-bit)

Hello! When i try to start up my laptop sometimes its stuck on the omen logo screen aldı i have problem when i try to shut down my laptop its not closing.I am updated bios and win10 updates i dont know what is the problem.Whay should i do now ? Can someone help me?

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KrazyToad
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@Giray

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Giray
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Its still same i did  but no change.My display language and keyboard languages are diffrent.Can it be any problem? or Is the problem software or hardware ? Thaks for  your help.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 4 of 4
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@Giray

 

I suggest you run a system Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

 

If all the Test pass, please perform a Reset. You can refer to this Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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