-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
- HP Community
- >
- Desktops
- >
- Desktop Boot and Lockup
- >
- Hp omen logo stuck without loading and wont shut down
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

Hp omen logo stuck without loading and wont shut down
12-10-2019 03:25 PM - edited 12-10-2019 03:26 PM

Hello! When i try to start up my laptop sometimes its stuck on the omen logo screen aldı i have problem when i try to shut down my laptop its not closing.I am updated bios and win10 updates i dont know what is the problem.Whay should i do now ? Can someone help me?
12-12-2019 05:26 PM

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
-
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
-
Click Check for updates and messages to scan for new updates.
-
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
-
Click the update name for a description, version number, and file size.
-
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
12-18-2019 07:09 AM

Its still same i did but no change.My display language and keyboard languages are diffrent.Can it be any problem? or Is the problem software or hardware ? Thaks for your help.
12-18-2019 05:00 PM

I suggest you run a system Test to confirm the Hardware Functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests
If all the Test pass, please perform a Reset. You can refer to this Link: https://support.hp.com/in-en/document/c04742289
KrazyToad
I Am An HP Employee

Didn't find what you were looking for? Ask the community