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I need help with code:UNMOUNTABLE BOOT VOLUME

HP-19
Microsoft Windows 7 (64-bit)

my computer keep reading error code: UNMOUNTABLE BOOT VOLUME.  I do not have a recovery CD. help

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I need help with code:UNMOUNTABLE BOOT VOLUME

Hi @Boykin23,

 

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance with the computer not booting to windows. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Did this happen after a power outage or surge?
  • Did you run diagnostics on the computer?

For now, try these steps:

  • Run extensive diagnostics on the computer by following the steps from this link: http://hp.care/2jAmvik and follow the instructions in the option  “Run the Extensive Test (2 hours or more)”
  • If diagnostics fail the computer’s hardware is faulty. (It must be the hard drive that is the culprit here)
  • Contact a local technician like Best Buy or Staples to get the computer repaired as HP does not have service options available for this computer anymore as it is an older computer.
  • If the computer is more than 3 years old then service options with HP are no longer available because the original suppliers and manufacturers who manufacture and supply the parts to HP to build and service the computer don't do so anymore.
  • If diagnostics pass please run a system recovery to factory settings from the recovery media that you’ve created or from the hard drive recovery partition.
  • Please follow the steps to perform a recovery from this link: http://hp.care/2yqBMre and check if it gets fixed.
  • If you don’t have recovery media or if the partition does not work, then you will need to reinstall windows from a retail copy by contacting a local technician.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

 

 

               

DavidSMP
I am an HP Employee

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