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McField
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Message 1 of 2
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Incorrect Warranty Information

HP Recommended
HP All-in-One 24-f0137c
Microsoft Windows 10 (32-bit)

We Purchased  HP All-in-One 24-f0137c from Sam's Club Feb 2020 and the hard drive crashed in January 2020 and HP shows serial # warranty started May 2019 and expired June 2020.  I have been trying for weeks to get help but cannot get a live person from HP. Any suggestions or help is greatly appreciated.

 

1 REPLY 1
Grzwacz
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Message 2 of 2
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HP Recommended

Hi,

 

Did the HDD fail in January 2020 or January 2021?

 

You may have a warranty problem if you did not contact HP Support prior to Feb 2021.

 

How do you now prove the HDD failed within the warranty period?

 

I would buy a new drive. It is not worth the hassle and HDDs are inexpensive.

 

Regards

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