02-26-2018 01:27 AM
My daughter's Laptop Pavillion x360 13s-162n - P/N V0WW99EA#UUG - keeps trying to restore a previous version of windows. IT is stuck in this loop. The laptop has been Purchased in Belgium in June 2016
I have been performing a System Extensive Test from HP - by pressing 'escape' and or F2 during startup and all tests passed!
Could HP advice me what to do, possibilities, and or next steps.
PS: I am not sure wether is is Windows 10 64-bit or 32-bit, it is the default system that was pre-installed.
02-26-2018 01:32 AM
Step 1 Hard Reset.
Press and Hold the PWR off button for 4 seconds to force a PWR off.
Unplug from the wall.
If you see a battery compartment door, your computer has a removable battery. Remove the battery.
This is valid for most notebooks;
Press and hold the power button for 15 seconds to complete the reset.
Re-insert any battery you removed.
If in doubt please ask.
02-26-2018 02:16 AM
Thanks for your fast reply. However this notebook doens't have a removable battery.
I did try your suggestion - unplug, PWR off, PWR ON for 15sec. But after that the system restarts and goes into loop again unfortunately,
02-26-2018 02:45 AM
So now we move to read this and ask again please,
it is about not losing all your data with a Factory Fresh Recovery...
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.
Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
A 3rd party site like…
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.
Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
From either the C:\ or the X:\ prompt try the following
If the above FAILS then please try:-