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Need to know how to re-set Computer, do not have passwords to enter system

Pavilion 21 All in One Touch Screen

 

How do I reset computer. Online instruction states to press and hold the power button and the volume button on top of unit screen.  I only see power button?

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HP Recommended

Need to know how to re-set Computer, do not have passwords to enter system

> Online instruction states to press and hold the power button and the volume button on top of unit screen. 

 

None of the HP manuals that I browsed recommend that action.

 

Instead:

  • power-off the computer
  • power-on the computer and press ESC
  • it should show a menu, including the option to do a "System Recovery", which reloads the original factory-installed operating system from a "hidden" partition on your disk-drive.

That should do it.

 

 

 

 

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