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New desktop will not boot from 'Hi there' screen

HP ProOne 400 G2 20-inch Touch All-in-One PC
Microsoft Windows 10 (64-bit)

 

Hello,

 

We have recently purchased an HP ProOne 400 G2 20-inch touch all-in-one. It has never been used and today is the first time we are attempting to power it up.

 

However, upon turning on the PC, a 'Hi There!' screen pops up where after entering the basics like preferred language it then takes us to an 'Express settings' page. from there it then restarts to the 'Hi There!' page again and again. we have switching it off and on but to no avail.

 

Should we return this to the Supplier?

 

Thank you,

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HP Recommended

New desktop will not boot from 'Hi there' screen


@KoletaDama wrote:

 

 

Should we return this to the Supplier?

 

 


I would.

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