12-20-2017 02:37 AM
HDD appears to be bad but how can I be certain.
Also, is it possible that I'm dealing with a virus?
12-23-2017 03:13 PM
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.
Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.
On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
A 3rd party site like…
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.
Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
From either the C:\ or the X:\ prompt try the following
If the above FAILS then please try:-
12-25-2017 08:57 PM
> Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose an option screen is displayed, and then continue. On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
Sigh. You will only see that "option screen" if the disk-drive is "detected" by the BIOS, and it is actually possible to read anything from the disk-drive.
With a non-detected disk-drive, "you cannot get there from here".
Similarly, downloading a copy of Windows is wasted effort, if the "target" disk-drive for the re-installation of Windows is "dead".
I am positive that you will need replace the disk-drive, then follow the Other Person's advice, to re-install Windows.
01-03-2018 02:51 AM
Thanks so much!
01-03-2018 02:10 PM
> I'm convinced the drive is dead.
> I plan to buy a solid state hdd and load Windows 7 onto it.
> I was previously using Windows 8.
OK. Note that Microsoft will terminate all support for Windows 7 in two years -- January 2020.
At that time, you will have to install Windows 8 -- supported until 2023.
> Do you know if there are any hassles with getting appropriate drivers?
your computer was originally shipped with Windows 8.
That web-site does not contain any device-drivers for Windows 7.
So, yes, "expect hassles".