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No video output or bios/boot after bios reset

HP Envy H8-1414
Microsoft Windows 8.1 (64-bit)

Working on a pc for a customer. Noticed the bios splash screen wouldnt appear at all, but would eventually boot to windows fine. After i reseated the CMOS and did a bios reset via jumper, the pc emitted 6 long beeps and wouldn't display any video output either to bios or windows.

 

From what i've researched, it looks like the bios reset enabled the secure boot/uefi boot feature, and is causing the card to no longer register since it may have required a legacy boot.

 

The workaround would be to remove the video card and use onboard video to get into the bios to enable legacy boot and disable secure boot, however, this pc has no onboard video capabilities 😞

 

Any suggestions? Right now it looks like i will be forced to find the oem card or a uefi capable video card for the system. Does anyone know what card(s) would work in this? Cheaper the better.

 

Thanks!

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No video output or bios/boot after bios reset

Hi @koblishja,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your computer not booting properly. Don't worry as I have a few suggestions which should help you resolve this issue.

 

Let's start off by performing a Hard reset on the PC: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

After going through your post, I did go through the Product specifications and found that there is an add on video card installed on your PC, So I would suggest here is to open the panel and reseat the graphics card.

 

For more assistance, please follow this link: HP Desktop PCs - Computer Does Not Start and Emits an LED or Beep Code 

 

Once you have reseated the card and when you restart the PC, If you still hear the beep sound, which clearly indicates a hardware failure. I would recommend you contact our HP phone support for further assistance.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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