06-07-2018 12:07 PM
there seems to be a problem whenever i start it up its either boots to this screen:
and freeze or have a recovery message which goes nowhere
or this one
after i bring up the menu via pressing esc and select system recovery F11 it just goes back to the hp logo screen and freezes. Would it be possible if i cannot access the recovery via boot menu can i use a usb boot device? Any one help me out or should i just give up and throw it away.
thanks in advance
06-08-2018 06:47 AM
You can download and create a 'Media' from Microsoft
but if the HDD has failed any diagnostic check then the problem escalates.
If in doubt please ask.