cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 4
322
Flag Post
HP Recommended

Old Hp desktop boot problems and recovery issues

hp pavlillon 6 series no: p6-2335ea
Microsoft Windows 8.1 (64-bit)

there seems to be a problem whenever i start it up its either boots to this screen:

https://i.imgur.com/QruIZnn.jpg

and freeze or have a recovery message which goes nowhere

or this one

https://i.imgur.com/ECfdMd6.jpg

https://i.imgur.com/aU5t52j.jpg

 

after i bring up the menu via pressing esc and select system recovery F11 it just goes back to the hp logo screen and freezes. Would it be possible if i cannot access the recovery via boot menu can i use a usb boot device? Any one help me out or should i just give up and throw it away.

thanks in advance

3 REPLIES 3
Highlighted
Level 9
5,904 5,889 204 520
Message 2 of 4
272
Flag Post
HP Recommended

Old Hp desktop boot problems and recovery issues

Hi

 

You can download and create a 'Media' from Microsoft


https://www.microsoft.com/en-us/software-download/windows8

but if the HDD has failed any diagnostic check then the problem escalates.

 

If in doubt please ask.

 

0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
256
Flag Post
HP Recommended

Old Hp desktop boot problems and recovery issues

turns out it is a hd failure and will need replacing 

 

hard disk short DST failure this is what comes up after i ran a diagnostic. thanks for the help anyway.

0 Kudos
Highlighted
Level 9
5,904 5,889 204 520
Message 4 of 4
232
Flag Post
HP Recommended

Old Hp desktop boot problems and recovery issues

Prego.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation