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Pavilion 23 won't access password screen and no mouse curser

Pavilion 23

I can start the computer but once I get to the screen saver picture I can't see the curser and the touch screen won't work to raise the picture to access the password screen. Any ideas? Thank you for your help.

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Pavilion 23 won't access password screen and no mouse curser

Hi @C19R


Welcome to HP Forums. This is a great place to get support, find answers and tips.


I understand that you are unable to access the password screen when you power on your Pavilion 23 AIO


I'll be glad to help you


May I know since when are you facing this issue?


I suggest you do a System Restore to an earlier date before the issue started


- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 10 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.

Let me know how it goes.


Thank you 🙂

I Am An HP Employee

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