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mdprattlaw
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Pavilion all in one start up problems

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pavilion 20 all in one
Microsoft Windows 8.1 (32-bit)

My pavilion will not start at all.  It just processes as if about to start but never finishes booting up.  I tried the trick with the F2 button and ran the start up test.  I got the error code RLHH7R-000987-PXPB0K60U703.  I reran the test and got the same result.  No new addition to the software or hardware.  I had trouble with requiring two restarts a few times, but it always restarted up until now. Any suggestions?

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KrazyToad
HP Support Agent
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@mdprattlaw

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

This is a Hardware issue. I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

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mdprattlaw
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 Thank you for your help.  It currently does not show that I have any private messages

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