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Power on password issues

HP Recommended
HP 20-C023W
Microsoft Windows 10 (64-bit)

I forgot my password and now my screen is locked at Enter Power-On Password.  Can someone please help me.  I tried to disable it by typing the password three time and getting locked out and that does not work either.  Please help I have been working on this for three days and have not been able to resolve it.

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@Drob4@  wrote:

I forgot my password, and now my screen is locked at Enter Power-On Password. 

I tried to disable it by typing the password three time and getting locked out and that does not work either. 


I looked at the HP manuals for your All-In-One model but did not find anything useful.

 

You may have to disassemble the computer, to try to find either:

 

* a "clear password" jumper, that you can move,

* a "clear password" button, that you can press,

 

to "blank" that password.

 

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