cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
145
Flag Post

Problem opening up desktop

HP Recommended
HP Touchsmart
Microsoft Windows 10 (64-bit)

Attempting to open up I Get  Automatic Repair couldn't

repair your PC then Shut Down or Advanced Options

1 REPLY 1
Level 15
Level 15
10,048 10,044 942 2,747
Message 2 of 2
Flag Post
HP Recommended

Could you please explain "Attempting to open up"?  Do you mean opening the case?  If yes, then a complete model number is needed.  If you mean to do the repair, then that is usually meaning repair Windows.  Using Windows 10 install media may be needed to attempt a successful repair.  Windows 10 media can be obtained here:

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions while using a working computer.

Then boot this problem PC to the newly created media and pick "repair" from the menu once the PC boots to the media.






I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation