06-04-2018 04:07 PM
06-04-2018 06:03 PM - edited 06-04-2018 06:05 PM
Welcome to the forum.
I am not an HP employee.
Please provide the HP PC product number to get better assistance from forum members.
Is your PC responsive? Can you boot the system successfully?
Or are you having a problem doing a system recovery from the HDD?
Maybe your HDD is failing.
Can you run boot time HP diagnostics?
Run all component or extensive system tests to check your PC's hardware.
06-04-2018 06:30 PM
Please give more information.
What is happening?
Please provide your PC's product number.
I don't know if you have Vision Diagnostics or UEFI diagnostics. The correct procedure to run diagnostics is based on the age of your PC.
06-05-2018 06:47 AM - edited 06-05-2018 06:58 AM
You can usually run HP diagnostics from the local disk by tapping "ESC" at boot. Then select HP diagnostics from the Start Menu.
Older HP PCs use Vision Diagnostics. Newer HP PCs use UEFI diagnostics.
You may not be able to run diagnostics if your HDD is failing or may not be able to recover the factory operating system using the HDD recovery option because the HDD has failed or the HDD HP Recovery partition is corrupted.
A failed HDD HP recovery procedure may indicate you need to replace the HDD.
Your PC may have shipped from HP with W7 or W8.1. You upgraded to W10. The original HP recovery partition may not work correctly in this scenario. Or the recovery partition may no longer exist.
This is why it is advisable to run HP diagnostics to see what is happening.
The site I directed you to has HP diagnostic software which can be downloaded and used to create bootable CD/DVD or USB media. But you need to know which diagnostic software to use and what type of bootable media you need to create. Older PCs may not be able to boot to a bootable USB stick. This is determined by the initial manufacturing date of your specific PC.
You can then run HP diagnostics from the bootable media when you cannot run diagnostics from the HDD.