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Timing for solution to black screen problems?

Pavilion 27-a210
Microsoft Windows 10 (64-bit)

After flipping through recent comments it looks like the black screen issue I am experiencing is pretty common.  How long do you think it will take Microsoft and/or HP to fix the issue?  Days, weeks, months, ever?  I have no idea what to expect?

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Timing for solution to black screen problems?

> How long do you think it will take Microsoft and/or HP to fix the issue?  Days, weeks, months, ever? 

 

I am sure that HP has made Microsoft aware of the problem.

 

That implies that Microsoft will release an update on October 10 -- the next "2nd Tuesday of the month" date for releasing updates.  So, it could be "less than one month".

 

Or, for "critical" problems, Microsoft has been known to release "out-of-band" updates, as soon as the updated software passes their internal Quality Assurance reviews, for all languages that Windows 10 supports.  So, it could be "days" or "weeks".

 

Or, for computers that have not updated since the 2nd Tuesday in this month, it's possible that the update will be "pulled" from Windows Update -- meaning that the update will not be available to those not-yet-updated computers.  Or, a "version 2" of the update will be available via Windows Update, both to "updated" and "not-yet-updated" computers.

 

 

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Timing for solution to black screen problems?

So for someone like me that is computer illiterate I won't have a computer until next month? What do I do in the meantime? I need my laptop on a daily basis
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Timing for solution to black screen problems?

Microsoft will blame HP, HP will blame Microsoft. And off it will go.

 

It's couple of days already and there's no mention of this issue going wide-spread & balistic except on this forum. So don't hold your breath in anticipation for a quick resolution here.

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Timing for solution to black screen problems?

Since I have until Sunday to return my Pavilion to Best Buy it looks like my safe bet is to return it and try a Dell or Lenovo.  Thanks!

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Timing for solution to black screen problems?

Hi MTS999

 

You can temporarily fix the black or blank screen at startup by opening Cortana.

 

Then enter msconfig or ask Cortana to open msconfig.

 

Open System Configuration.

 

Select the Services tab.

 

Uncheck and/or disable App Readiness.

 

Restart your PC.

 

Grzy

 

 

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Timing for solution to black screen problems?

Hi

 

Installed Windows 10, version 1703, on Asus, Asrock, and Gigabyte motherboards.

 

No problems with App Readiness.

 

So I would guess the problem is on HP's end.

 

Grzy

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Timing for solution to black screen problems?

By the same token: I still sit on Anniversary Update (whether I want it or not) and have not encountered this issue.

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Timing for solution to black screen problems?

>  Installed Windows 10, version 1703, on Asus, Asrock, and Gigabyte motherboards.

> No problems with App Readiness.

 

Good.

 

Now, please run Microsoft Windows Update on each system, and tell us if those updates from Microsoft have introduced the symptoms.

 

> So I would guess the problem is on HP's end.

 

How did you reach that conclusion?

 

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Timing for solution to black screen problems?

For reference from another thread:

 

Well, there you go:

 

http://www.theregister.co.uk/2017/09/19/black_screen_after_windows_update_microsoft_says_blame_hp/

 

MS bulletin that was just published:

 

https://support.microsoft.com/en-us/help/4043345

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